Delete your account

Axlyne works local-first. Vehicle profiles, scans, mileage routes, and saved adapters stay on your device. A fresh installation creates a guest identity so a subscription can be purchased and restored without registering; it is a random identifier carrying no email or name, and we use it to manage subscription access. If you create an account or sign in, we upgrade that same identity or use your account identifier instead. An older installation may still have a session from an earlier release. You can delete local data inside the app or by uninstalling Axlyne.

Request deletion

If your account has an email address, email axlyne@proton.me from that address and write “Delete my Axlyne account” in the subject.

If you are signed in, open Axlyne and go to Settings, then Legal & support, then Delete account. On the Your data page, select Delete account to start the request and review the confirmation.

What gets deleted

• We request removal of your subscription-service customer record and confirm that it is gone. We remove your matching waitlist entry, revoke linked Apple or Google sign-in permissions, and then remove your Axlyne sign-in account and its linked server records.
• We keep protected Apple or Google sign-in credentials only to verify your connection and revoke it during deletion. We remove them after replacement or confirmed revocation. We do not include those credentials in logs, analytics, support messages, or account exports.
• If we ask you to reconnect an older account, sign in again with each linked Apple or Google account. Deletion stays pending until we can confirm removal of your subscription-service record and revoke all linked sign-in permissions. If a request remains pending, contact support at the email address above. Unlinking an account yourself does not confirm that Axlyne has completed deletion.
• Vehicle profiles, scans, mileage routes, and saved adapters remain on the device unless you delete them separately.
• We keep a one-way marker indefinitely to help prevent a deleted subscription record from being recreated. We derive it from your subscription customer identifier. The marker contains no original identifier, email address, sign-in credential, or purchase record, and we do not include it in account exports. You cannot delete this marker because we need it to keep the deletion protection in place.

Apple and Google retain store transaction records under their own policies and applicable law. Deleting an account does not cancel a store subscription.