Privacy Policy

This Privacy Policy explains how Axlyne (“Axlyne,” “we,” “us”) collects, uses, shares, and protects information when you use the Axlyne mobile applications, the axlyne.com website, and related services (together, the “Service”). It also describes your choices and rights. By using the Service you agree to this Policy.

The short version

• We never sell your personal information. We also do not “share” it for cross-context behavioral advertising. There are no ad SDKs in the app.
• Diagnostics are local-first. Scans run between your phone and your car’s OBD-II port. Vehicle data is stored on your device, and synced to our servers only if you create an account or use a cloud feature.
• AI features send only what they need. When you use Axlyne AI, the question and relevant vehicle context are processed by our servers and AI providers to generate the answer.
• Payments are handled by Apple and Google. We never see your card number.
• You can delete everything. See Delete account.

1. Information we collect

Information you provide

• Waitlist & contact: your email address when you join the waitlist or contact support, and the contents of your messages.
• Account (optional): email address and authentication credentials if you create an account.
• Vehicle profile: information you enter about vehicles — nickname, make, model, year, VIN, odometer, photos, and notes.
• AI chat: the prompts you send to Axlyne AI.

Information collected from your vehicle (with your action)

• Diagnostic data: when you connect an adapter and run a scan, the app reads data your vehicle exposes — trouble codes, freeze-frame data, readiness monitors, and live sensor readings. This data is processed and stored on your device by default; it is transmitted to our servers only to power features that need it (for example, account sync or AI answers about your car).

Information collected automatically

• App & device data: device model, OS version, app version, language, crash logs, and performance diagnostics.
• Purchase data: subscription status and transaction identifiers from Apple/Google via our subscription-management provider. Never your card details.
• Website logs: standard server logs (IP address, user-agent, pages requested) used for security and operations. The website does not use advertising cookies.

What we do not collect

• No precise GPS location history — unless a specific feature you enable requires location and asks for permission first.
• No contacts, photos (except those you attach), messages, or browsing history.
• No data from children — the Service is not directed to children under 13.

2. How we use information

• To provide the Service: read and interpret diagnostics, sync your garage, generate AI answers, send maintenance reminders.
• To operate the business: process subscriptions, provide support, notify you of launch (waitlist), and send service messages.
• To protect and improve: debug crashes, secure the Service against abuse, and improve features using aggregated or de-identified data.
• To comply with law and enforce our Terms.

We do not use your personal information for third-party advertising, and we do not build advertising profiles about you.

3. Legal bases (EEA/UK users)

Where the GDPR or UK GDPR applies, we process personal data on these bases: performance of a contract (providing the Service you request), legitimate interests (securing and improving the Service, service communications) balanced against your rights, consent (where we ask for it, e.g. optional permissions — withdrawable at any time), and legal obligation.

4. How we share information

We share personal information only with:

• Service providers (processors) that run the Service under contract and only on our instructions — cloud hosting and databases, authentication, subscription management, AI model providers (to generate responses to your prompts), crash reporting, and email delivery.
• App stores and platforms (Apple, Google) as required to deliver the app and process purchases, under their own privacy policies.
• Legal and safety: when required by law, subpoena, or to protect the rights, safety, or property of you, us, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets — your data remains subject to this Policy or one at least as protective.

We do not sell personal information and have not done so. We do not share personal information for cross-context behavioral advertising.

5. Data retention

• On-device data stays until you delete it or uninstall the app.
• Account and synced vehicle data are kept while your account is active and deleted within 30 days of a verified deletion request (backup copies purge within 90 days).
• Waitlist emails are kept until launch outreach completes or you unsubscribe.
• Support correspondence, purchase records, and server logs are kept only as long as needed for operations, security, tax, and legal compliance.

6. Security

We use industry-standard safeguards — encryption in transit, access controls, and least-privilege infrastructure. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security; you use the Service at your own risk to the extent permitted by law. If a breach affecting your personal data occurs, we will notify you and regulators as required by law.

7. Your rights and choices

Everyone

• Access, correct, or delete your data in-app, or request it at support@axlyne.com.
• Delete your account and all synced data: axlyne.com/delete-account.
• Opt out of non-essential emails via the unsubscribe link in any such email.

EEA / UK

You may request access, rectification, erasure, restriction, portability, or object to processing based on legitimate interests, and withdraw consent at any time. You may lodge a complaint with your supervisory authority. We respond within the timelines the law requires.

California (CCPA/CPRA)

California residents may request to know, correct, or delete personal information, and will not be discriminated against for exercising rights. We do not sell or share personal information as defined by the CCPA, and we do not use or disclose sensitive personal information for purposes requiring a right to limit. Because we honor these standards for everyone, no opt-out is needed — but we also honor Global Privacy Control signals where applicable. Authorized agents may submit requests to support@axlyne.com; we verify all requests. Categories collected are listed in Section 1; purposes in Section 2; recipients in Section 4. California’s “Shine the Light” law: we do not disclose personal information to third parties for their direct marketing.

Nevada

We do not sell covered information as defined by Nevada law.

8. International transfers

We are based in the United States and process data there and in other countries where our providers operate. Where required, transfers from the EEA/UK/Switzerland rely on adequacy decisions or Standard Contractual Clauses with supplementary measures.

9. Children

The Service is not directed to children under 13 (or the higher minimum age where you live), and we do not knowingly collect their data. If you believe a child provided us personal information, contact support@axlyne.com and we will delete it.

10. AI features

Axlyne AI answers are generated by machine-learning models operated by us and our providers. Your prompts and the minimum vehicle context needed to answer are processed for that purpose. We contractually require AI providers not to use your data to train their models where such commitments are available, and we do not use your identified personal data to train models. AI output may be inaccurate — see the Terms for the safety disclaimer.

11. Do Not Track and GPC

The website does not track you across third-party sites, so there is nothing for a DNT signal to disable. Where the law treats Global Privacy Control as an opt-out request, we honor it (see Section 7).

12. Third-party links

The Service may link to third-party sites (for example, adapter retailers). Their privacy practices are their own; this Policy does not apply to them.

13. Changes to this Policy

We may update this Policy from time to time. We will post the revised version with a new “Last updated” date and, for material changes, provide additional notice (in-app or by email). Your continued use after changes take effect means you accept them.

14. Contact

Privacy questions or requests: support@axlyne.com. We aim to respond to all verified requests within 30 days.